Delete Your EaseBook Account
Applies to accounts used on the EaseBook web app and the EaseBook Android app — one account is shared by both.
Account deletion is permanent and cannot be undone.
When your account is deleted:
- Your sign-in credentials, profile and personal settings are removed immediately.
- You lose access to your business dashboard on both the web and Android apps.
- Business records (transactions, receipts, inventory, payroll and similar) belong to the business dashboard and are not automatically erased — some financial records may be retained where tax or audit law requires it. To request complete erasure of business data as well, use our data deletion page.
- Residual copies in encrypted backups are purged within 90 days.
Option 1 — Delete your account yourself (instant)
- Sign in to your account at easebook.co.ke.
- Open Settings from the sidebar.
- Scroll to the Danger Zone section.
- Choose Delete Account and confirm.
Business owners (Admins): if your team has other members, you'll be asked to remove or reassign them first. Team members (Manager, Accountant, Cashier, Viewer): you can also ask your business Admin to remove your account from the team, or use the request form below.
Option 2 — Request deletion (if you can't sign in)
Submit the form below, or email easebook2025@gmail.com from your registered address with the subject "Account Deletion Request". We verify every request against the registered email and complete deletion within 30 days, with a confirmation email once done.
See our Privacy Policy for full details on what we store, retention periods and your rights under the Kenya Data Protection Act, 2019.